At Kudla Gold Company, we respect and value the privacy of our customers. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website or use our services. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect We collect personal information when you use our services, including:
- Personal Identification Information: Name, address, phone number, email address, and any other details you provide when you engage with us.
- Transaction Information: Details of the gold or other precious metals you sell, including the type, weight, and value.
- Identification Documents: We may require government-issued identification to comply with legal requirements and ensure secure transactions.
- Payment Information: If you opt for payment through bank transfer, cheque, or other methods, we collect necessary financial details to complete the transaction.
2. How We Use Your Information Your information is collected and used for the following purposes:
- Transaction Processing: To evaluate, buy, and process your gold and precious metal transactions.
- Customer Support: To communicate with you regarding the status of your transactions, address any inquiries, and provide assistance.
- Marketing Communications: If you have opted in, we may use your contact information to send promotions, updates, or offers that we believe are of interest to you. You can opt out of these communications at any time.
- Compliance with Legal Requirements: To comply with local laws, financial regulations, and anti-money laundering (AML) standards, we may need to retain and disclose certain information.
3. How We Protect Your Information We take your privacy seriously and implement a range of security measures to protect your personal information, including:
- Data Encryption: We use encryption to protect your sensitive data during transmission.
- Access Control: Only authorized employees and trusted third parties have access to your personal information, and only when necessary to perform their duties.
- Regular Audits: We conduct regular audits to ensure that our data protection practices meet industry standards.
4. Sharing Your Information We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party vendors who assist with processing payments, fulfilling services, or managing our website.
- Legal Compliance: We may be required to disclose your personal information to comply with local laws, regulations, or legal processes such as a court order.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the terms of this Privacy Policy.
5. Cookies and Tracking Technologies Our website may use cookies and other tracking technologies to improve your user experience. These tools help us understand how you interact with our website, and allow us to offer personalized services and ads. You can adjust your browser settings to reject cookies, but some features of the website may not function properly without them.
6. Retention of Your Information We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer required, we will securely delete or anonymize it.
7. Your Rights You have several rights concerning your personal information:
- Access: You may request access to the personal data we hold about you.
- Correction: You can request updates or corrections to any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to certain legal conditions.
- Opt-Out: You have the right to opt-out of marketing communications at any time.
To exercise any of these rights, please contact us using the information provided below.
8. Third-Party Websites Our website may contain links to third-party websites that are not owned or controlled by Kudla Gold Company. We are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy Kudla Gold Company does not knowingly collect personal information from individuals under the age of 18. If you believe we have collected such information, please contact us immediately, and we will take steps to remove it.
10. Updates to This Privacy Policy We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Revised” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
11. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: